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Reception of residents

Individuals are served on a one-stop basis at the Citizens' Requests and Complaints Desk, Parko st. 14, I a., 31140 Visaginas. Information about the activities of the administration is available by phone (8 386) 60 246.

We would like to inform you that the Visaginas municipality administration, in accordance with Article 11, Part 3, Point 1 of the Law of the Republic of Lithuania on Public Administration, may not consider requests, complaints or other written content if it is not possible to identify the person submitting the request or complaint or verify the authenticity of the request or complaint.

We invite you to use the opportunity to order electronic services on the portal www.epaslaugos.lt .

For information contact tel. (8 386) 60 246 or on the first floor "one cell" (viename langelyje).

We inform you that from 2021 October 12 when calling the phone number (8 386) 60 246, all conversations are recorded.

Persons may submit a request or complaint:

  • online - Electronic government portal
  • by mail - Visaginas municipality administration, Parko str. 14, 31140 Visaginas
  • email by mail - visaginas@visaginas.lt
  • by fax - (8 386) 31 286
  • in person - Parko st. 14 (1st floor)

Visaginas municipal administration in the reception desk for residents' requests and complaints, Parko st. 14, 1st century one additional hour per week before and after the working day of the institution, when requests or complaints of pre-registered persons can be accepted:

  • Monday from 8:00 a.m. to 5:00 p.m. lunch break from 12:00 p.m. until 12:45 p.m.
  • Tuesday from 8:00 a.m. to 5:00 p.m. lunch break from 12:00 p.m. until 12:45 p.m.
  • Wednesday from 8:00 a.m. to 6:00 p.m. lunch break from 12:00 p.m. until 12:45 p.m.
  • Thursday from 7:00 a.m. to 5:00 p.m. lunch break from 12:00 p.m. until 12:45 p.m.
  • Friday from 8:00 a.m. to 3:45 p.m. lunch break from 12:00 p.m. until 12:45 p.m.

*NOTE. On pre-holiday days - one hour shorter.

Acceptance of requests and complaints from individuals, tel. (8 386) 60 246, e-mail visaginas@visaginas.lt


FORMS OF REQUESTS, COMPLAINTS:

 
 
 
Complaint to the director of the Visaginas municipality administration


LEGISLATION:
 
 
Rules for processing and serving requests from individuals in the Visaginas Municipality Administrationapproved by the Director of the Visaginas Municipality Administration in 2022. July 13 by order no. ĮV-326 "On the Director of Visaginas Municipality Administration in 2008 January 22 order no. ΚV-47 "Regarding the approval of the rules for examining the requests of individuals and serving them in the administration of the municipality of Visaginas"
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